Moves cannot always be perfect. Occasionally things can go wrong. Moving House is listed as one of the most stressful things you can do along with having children and getting married. Your precious items or antiques cannot be replaced. So making the right choice when it comes to finding a removal company is very important.
Using a professional mover is the key.
If you want to pay less or cut corners you may well regret it later. Using a professional mover is the sensible choice.
- Get recommendations from friends or family
- Look around the area and visit your local removals offices
- Use only reputable comparison websites
- Make sure your removal company and its vehicles are fully insured
BUT most of all:
Check that the company you choose is a member of the industry groups where they have to operate under a certain code of practice.
Industry stamp of approval
The industry’s professional bodies include the British Association of Removers. They offer a free and impartial conciliation service. They are there for you and a great resource.
If you do use an unregulated mover who is not a member of any industry bodies then it makes it much more complicated and expensive if you are seeking compensation. Trading standards and the courts will likely be you only routes. It’s not impossible as long as you are clear about what you are looking for.
If you are able to take them to court it’s important you have an exact record of went wrong. Make sure you make an official complaint on the day then confirm it in writing as soon as you can. Be clear on what you are complaining about and tell them what you want as a consequence. Keep copies of all communications and if you have pictures then use them too
Remember when you are buying a service from professionals you have entered into a contract so make sure you pick the right service for what you are looking for.
Source: The house removals company website.