Resources

InfoOur Customer Resources

Clarks of Amersham are committed to making your moving home experience as stress free as possible. Over the coming months, we will be adding a whole host of free online resources for you to browse and download. Here you can discover our top tips for moving home or download our home moving checklists.

Please click the following link to get our guide to a smooth office move

Download resources
 Please click here to download our Guide to an Office Move

At Clarks of Amersham it is important to us that you know we are committed to protecting your privacy. Please read the following Clarks of Amersham private policy to understand how we use and protect the information and data that you provide to us.
By registering on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your enquiries or orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

1) Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

2) Accessing and Updating

You are entitled to see the information held about you and you may ask us at Clarks of Amersham to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at enquiries@clarksofamersham.co.uk  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

3) Changes to Clarks of Amersham Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

4) Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@clarksofamersham.co.uk
a) We collect the e-mail addresses of those who register or contact us via e-mail, we also collect information on what pages customers visit

b) The information we collect is not shared with other organisations for commercial purposes.

c) If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

5) Information we may collect

  • We may collect the following information about you from our website
  • Information that you give us when completing forms on our website
  • Information when registering on our website or requesting further information.
  • Information if you contact us to notifying us there is a problem on the website
  • If you contact us we may keep a record of
  • Information on any surveys you may complete for us
  • Details of transactions of any of your orders you make on our site
  • Details of your visits to our site including, but not limited to, traffic data, location data, and other communication data

Cookies

Clarks of Amersham website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

The Property Ombudsman

At Clarks of Amersham we are proud to carry the British Association of Removers (BAR) badge, this means peace of mind for you. In the unlikely event that you may need to make a complaint you are fully supported by an independent body.

Complaints are handled exclusively by The Property Ombudsman (TPO) Ltd who are a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Advice and Support

They have a simple process. To access this service you must:

  • First refer the matter to us at Clarks of Amersham and it must be done within 12 months of your removal taking place.
  • We then will acknowledge your complaint within 3 working days of receipt
  • We then carry out at an internal investigation and provide you with a formal written outcome within 15 working days
  • If you are still unhappy, we as your remover will provide you with a written statement expressing our final viewpoint after a second review of your complaint. This must be done within 8 weeks.
  • If it is still not resolved you can then refer your complaint to the TPO but it must be done within 12 months after our final view point letter has been issued.

 

For more detail or to download the The Property Ombudsman Consumer guide click here. If you have any further queries or needs some urgent advice you can ring their Consumer Affairs Team on 01923 699 486 or call us on 01494 774186.

 

 

 

Download resources Please click the following link to download our Customer Claim Form
 Please click here to download our Customer Claim Form

linkPlease copy and paste this link if you want to send it to someone.
http://bit.ly/1CLpAKS

 

 

 

Please click the following link to download our T & C’s
Download resources   Please click here to download our T&C’s

Please click the following link to get your free home moving checklist.

Download resources Please click here to download our home movingchecklist   PDF Version PDF Version

Please use our downloadable form to make it easier to record your house contents and enable us to provide you with an accurate quotation.

Download resources  Word-icon Please click here to download our self assessment form   PDF Version PDF Version

Download resourcesFor over 100 years the British Association of Removers (BAR) has been the recognised voice of the professional moving and storage industry in the United Kingdom. Currently, it has 470 Members in the UK working out of 652 branch locations. Its Members carry out some 400,000 moves within the UK and worldwide each year.

As a BAR removal company you have access to the BAR Association who provide advice and support should you experience a problem. All Members based in the UK comply with the BAR/TSI Code of Practice and their assessment.  In the event of a dispute and for urgent advice, please call their Consumer Affairs Department on 01923 699 486.
Please click here to download the BAR Code of Practice

 

 

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